What type of complaint typically involves a written process and adherence to established protocols?

A formal complaint typically involves a structured and systematic approach that requires adherence to specific procedures and protocols. This type of complaint is usually documented in writing, which helps ensure that all relevant details are captured and that the complaint can be properly investigated. Formal complaints are designed to ensure that the process is transparent, equitable, and consistent, allowing for accountability in addressing the issues raised.

In contrast, informal complaints may not follow a specific format or written process and can be made verbally without any formal documentation. Anonymous complaints can lack identifiable information regarding the complaint source, which can complicate the investigation process. Spontaneous complaints arise suddenly or without forethought, often lacking the structured approach associated with formal complaints. Therefore, the characteristics unique to formal complaints make them essential for situations requiring thorough investigation and resolution according to established guidelines.